Consumer Compliance
Bimba Studio Consumer Compliance
Last Updated: 25 September 2026
Bimba Studio aims to provide clear, transparent and fair information to customers throughout their shopping experience. This page brings together key information relating to our business, customer support, grievance redressal, pricing, returns, shipping, product information and our commitment to responsible e-commerce practices.
1. Business Information
Brand: Bimba Studio
Business / Trading Name: Bimba Studio
Legal Business Name: [Bimba Studio / Pooja S P/ Manjunath R]
Principal / Registered Business Address:
Bengaluru, Karnataka, India
560086
GSTIN: 29ABFFB7434H1ZA
Customer Support Email: bimbastudio.in@gmail.com
Phone / WhatsApp:
+91 83173 60 400
+91 83173 60 401
Website: Bimba Studio — bimbastudio.in
Bimba Studio is a Bengaluru-based fashion brand founded by Pooja and Manjunath, creating contemporary Indian clothing including cotton kurtis, dresses and selected handcrafted and hand block-printed collections.
2. Customer Support
For questions relating to orders, products, shipping, returns, exchanges or other customer-service matters, customers can contact Bimba Studio through our Contact Us page.
Contact Us: Contact Information page
Email: bimbastudio.in@gmail.com
Phone / WhatsApp:
+91 83173 60 400
+91 83173 60 401
Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST
Our customer support team aims to respond within 24 hours on business days.
For order-related matters, customers should include their order number wherever applicable so that the matter can be reviewed efficiently.
3. Grievance Redressal
Bimba Studio maintains a designated grievance-redressal mechanism for consumer complaints relating to its e-commerce operations.
Grievance Officer
Name: Manjunath R
Designation: Grievance Officer/ Co-Founder
Email: bimbastudio.in@gmail.com
Phone: +91 83173 60 400 / +91 83173 60 401
Address:
Bengaluru, Karnataka, India
Customers may submit complaints relating to orders, products, payments, shipping, returns, refunds, exchanges, customer service or other concerns relating to their purchase.
Complaint Handling
Upon receiving a complaint, Bimba Studio will:
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Record the complaint and relevant details.
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Acknowledge the complaint within the applicable prescribed timeframe.
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Review the matter and request additional information where reasonably required.
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Work towards resolving the complaint within the applicable prescribed timeframe.
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Communicate the outcome or applicable resolution to the customer.
Customers should retain their order number and relevant supporting information, photographs or documents where applicable.
4. Pricing & Discounts
Bimba Studio aims to present product prices and promotional offers clearly before purchase.
The applicable product price is displayed on the relevant product and shopping interface, and the amount payable by the customer is displayed before the purchase is completed.
Where a price reduction or promotional discount is advertised, Bimba Studio maintains appropriate pricing records supporting the applicable pricing and promotional information.
Promotional offers may have specific eligibility conditions, which will be communicated on the relevant product, promotional or checkout interface.
Current Bundle Offer
Where applicable, Bimba Studio's Buy Any 2 Kurtis, Save ₹320 offer is automatically applied at checkout to eligible products.
The applicable eligibility and final discount are displayed through the shopping and checkout journey.
5. Product Information
Bimba Studio aims to provide relevant product information before purchase, including where applicable:
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Product name
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Fabric / material
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Size information
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Garment measurements
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Care instructions
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Product features
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Applicable price information
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Product images
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Applicable country-of-origin information
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Applicable manufacturer, packer or importer information
Customers should refer to the individual product page for product-specific information.
For handcrafted, hand block-printed and hand-dyed products, minor variations in colour, print placement, texture or appearance may occur as a natural characteristic of the craft and materials.
6. Returns & Exchanges
Bimba Studio provides returns and exchanges subject to the conditions specified in our Return & Exchange Policy.
Return & Exchange Policy: Available through the site's Return & Exchange Policy page.
The Return & Exchange Policy specifies applicable:
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Eligibility conditions
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Time limits
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Product condition requirements
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Return / exchange process
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Reverse-shipping charges
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Refund or store-credit process
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Exceptions and exclusions
Customers should review the complete Return & Exchange Policy before initiating a return or exchange.
7. Shipping & Delivery
Shipping charges, dispatch timelines, estimated delivery timelines and tracking information are provided in our Shipping Policy.
Shipping Charges
Free delivery is available on orders above ₹1,299.
Orders below ₹1,299 attract the applicable standard shipping fee displayed at checkout before the order is completed.
Order Dispatch
Orders are generally dispatched on the next business day after confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
Delivery Estimates
Bengaluru: 2–3 business days
Hyderabad, Mumbai, Chennai and Pune: 3–4 business days
Delhi, Kolkata and other metros: 4–5 business days
Tier 2 and Tier 3 cities: 5–7 business days
International: Customers should contact Bimba Studio for applicable rates and delivery timelines before placing an order.
Delivery timelines may vary due to courier delays, weather conditions, regional restrictions or circumstances outside our reasonable control.
Tracking
After dispatch, tracking details are shared through Email, WhatsApp and SMS where applicable.
8. Payment Information
Bimba Studio accepts online payments through available payment methods including:
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UPI
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Debit / credit cards
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Net banking
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Wallets
Cash on Delivery (COD) is also available for eligible orders and locations.
The final amount payable by the customer is displayed at checkout before the order is completed.
9. Responsible E-Commerce Practices
Bimba Studio is committed to providing a transparent shopping experience and avoiding practices that may mislead, deceive, coerce or unfairly influence consumers.
As part of our e-commerce compliance process, we review relevant customer-facing experiences including:
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Product and pricing information
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Promotional offers
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Cart and checkout
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Optional add-ons
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Customer consent
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Returns and cancellation processes
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Customer support
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Search and product discovery
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Promotional and urgency messaging
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Relevant third-party Shopify applications
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Customer choice and purchasing interfaces
Bimba Studio does not intentionally deploy deceptive interface practices designed to mislead customers or cause them to purchase products or services they did not intend to purchase.
10. Annual Dark Pattern Self-Audit
Bimba Studio conducts an annual self-audit of its customer-facing e-commerce experience against applicable requirements relating to dark patterns.
The audit covers relevant areas of the customer journey, including:
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Homepage
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Collection pages
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Product pages
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Search and product discovery
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Promotional messaging
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Pricing and discount presentation
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Pop-ups
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Consent mechanisms
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Optional add-ons
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Cart
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Checkout
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Returns and cancellation
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Relevant third-party applications
2026 Annual Self-Audit
Audit Year: 2026
Audit Completion Date: 25 September 2026
Audit Status: Completed
Audit Type: Annual Internal Self-Audit
Certificate: Annual Dark Pattern Compliance Certificate
The certificate records Bimba Studio's annual self-audit declaration and is available to customers through the dedicated compliance certificate page.
Annual Dark Pattern Compliance Certificate:
Available on the Bimba Studio website under Consumer Compliance → Annual Dark Pattern Compliance Certificate.
This certificate is a Bimba Studio self-declaration based on its internal annual review. It is not a government-issued certificate or an independent third-party certification.
11. Search & Product Discovery
Bimba Studio aims to provide relevant and transparent product discovery.
Search and product recommendations are intended to help customers discover products relevant to their searches and shopping activity.
Where sponsored or promoted placements are used, applicable promotional or sponsored status will be identified appropriately.
12. Customer Consent & Optional Services
Bimba Studio aims to ensure that customers can make informed choices throughout the purchasing journey.
The website is reviewed to ensure that:
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Optional products are not intentionally added to an order without appropriate customer action.
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Optional paid services are clearly identified.
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Marketing communications provide appropriate opt-out mechanisms where applicable.
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Applicable charges are visible before purchase completion.
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Customers can review their cart before completing an order.
13. Privacy & Personal Information
Information relating to the collection and use of customer information is provided in our Privacy Policy.
The Privacy Policy covers applicable information collected through the website, orders, payments, customer support, marketing and other relevant services.
Privacy Policy: Available through the Privacy Policy page on the Bimba Studio website.
14. Terms of Service
The terms governing the use of the Bimba Studio website and purchase of products are available through our Terms of Service.
Terms of Service: Available through the Terms of Service page on the Bimba Studio website.
15. National Consumer Helpline
Bimba Studio supports applicable consumer grievance-resolution mechanisms established by the Government of India.
Where applicable to Bimba Studio, the business will participate in the National Consumer Helpline convergence mechanism and comply with applicable requirements relating to consumer grievance redressal.
Customers may also use the National Consumer Helpline's available consumer-grievance mechanisms where appropriate.
16. Compliance Documents
The following customer-facing documents are available through the Bimba Studio website:
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Privacy Policy
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Terms of Service
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Shipping Policy
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Return & Exchange Policy
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Contact Information
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Consumer Compliance
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Annual Dark Pattern Compliance Certificate
17. Updates to This Page
Bimba Studio may update this page from time to time to reflect changes to our business, website, policies, customer-facing processes or applicable legal and regulatory requirements.
The latest update date will be displayed at the top of this page.
Bimba Studio
Bengaluru, Karnataka, India
Customer Support:
bimbastudio.in@gmail.com
Phone / WhatsApp:
+91 83173 60 400
+91 83173 60 401
Support Hours:
Monday–Saturday, 10:00 AM–6:00 PM IST